Warranty Policy

PCBros provides warranty coverage for defective hardware under the original or extended warranty (if purchased at the time of sale).

What is covered:
• Hardware defects under normal use
• Manufacturer or build-related failures

What is NOT covered:
• Misuse or accidental damage
• Unauthorized repairs or modifications
• Environmental damage (moisture, heat, dust, etc.)
• Software-related issues, viruses, or OS corruption
• Power surges or lack of surge protection
• General wear and tear
• Damage during shipping from the customer to PCBros

Shipping for Warranty Service

Return shipping for warranty service is not guaranteed to be covered.

Customers are responsible for safely packaging and shipping their system to PCBros. We strongly recommend insuring the shipment.

If approved, PCBros may assist with discounted return labels.

Packaging Requirements

If you need to send your PC in for warranty service:

• Use original packaging if available
• If not, use a sturdy box with 2–3 inches of padding on all sides
• Ensure the system cannot move during shipping

Improper packaging may result in damage that is not covered under warranty.

Warranty Limitations

Warranty coverage is non-transferable and applies only to the original purchaser.

PCBros reserves the right to determine warranty eligibility on a case-by-case basis.

If you believe your system qualifies for warranty service, please contact our support team to begin the process.